RFP-2026-0036 - 311 After-Hours Services
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| Bid Classification: |
Services
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|---|---|
| Bid Type: | NOTICE |
| Bid Number: | RFP-2026-0036 |
| Bid Name: | 311 After-Hours Services |
| Bid Status: | Open |
| Published Date: | Wed Nov 11, 2026 2:30:00 PM (EST) |
| Bid Closing Date: | Thu Dec 10, 2026 2:00:00 PM (EST) |
| Electronic Auctions: | Not Applicable |
| Language for Bid Submissions: | English unless specified in the bid document |
| Submission Type: | Hard Copy Submissions Only |
| Submission Address: | N/A |
| Public Opening: | No |
| Description: |
BIDDING OPPORTUNITYThe City of Mississauga uses a hybrid service-delivery model for 311 contact centre and after-hours tier 1 and tier 2 support, as well as operational hours tier 2 support. The 311 Citizen Contact Centre provides City-operated service during established hours, while a third-party vendor provides coverage outside those hours and supports designated after-hours and dispatch processes. Beginning in 2027, the City plans to expand the hours delivered internally by 311. A third-party vendor will continue to be required for the remaining after-hours service windows and to provide additional support during severe weather, emergencies, major events, service disruptions, and other periods of increased demand. To bid on this opportunity, please visit the City's EUNA Procurement portal: Portal — Open Opportunities - City of Mississauga
If you have any questions, please contact Victoria Mirlocca (victoria.mirlocca@mississauga.ca)
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| Bid Document Access: | Bid document preview, bid opportunity, and award notices are available on the site free of charge. Suppliers are not required to register for a bid opportunity prior to previewing unsecured bid documents. Please note, some documents may be secured and you will be required to register for the bid to download and view the documents. To download secured documents and/or to participate in this opportunity, you will need to have a subscription plan or buy Pay-Per-Bid access for this opportunity (available if you don't have an active subscription). |
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